![]() She contacted the district Manager who I think was Wanda. I told her that I felt cheated by them for doing this. I called Extended Stay Corporate and the woman, Julie, there was very nice and tried to see what she could do. When I read the reviews of Lenoir, they were not that good. I put in a date a week earlier than my stay and Riverwalk was something like $120 and Lenoir was $57!!! I have stayed at Riverwalk and know it is a lovely location and nice place, and what the setup is. The normal rate there is usually about half what Riverwalk is. On July 9th I got an email from Extended Stay America telling me my rooms are at their Lenoir Ave location. I said I was booked 2 nights so why not keep me there? I was told that because I booked thru 3rd party that I was being bumped 1st! But not to worry I was being switched to one of their other hotels, which will be just as nice with the same setup it just will be a bit further out, but no worry we have beautiful 2 rooms, and it will be fine. Then I was told they had a computer glitch and 35 people had to be called because the computer over booked. I told her if people were extending then the 18th would be booked. ![]() I said I have 2 nights how about the 18th? I was told oh that night is ok. (I have stayed there before so I knew it was perfect!) On July 8th (a month and ½ later!) I was contacted by Nicole at Extended Stay telling me that some of their extended stay guests were wishing to stay later and that they did not have enough rooms. I was happy! Got a good rate at a nice place, in a super location. Booking contacted Extended Stay and set up the 2 nights, I was on a conference type call with both. They told me to go thru to add it on, and that they would coordinate so we did not have to change rooms. When my friend and I realized we needed to fly on the July 18th I contacted the hotel to add on that date, so we did not have to switch rooms. I immediately tried to call Extended Stay America, Jacksonville Riverwalk, but no one answered the phone, so I went on line and booked thru the Trip Advisor wed sight thru 2 rooms for the night of Friday. I knew that on the original date hotels booked fast or they jacked up the price. On May 16th I received an email from the Fan club telling me of the new date. August 8,2019 I had tickets to the Rolling Stones in Jacksonville. I said I have 2 nights how about the 18th? I was told oh that. On July 8th (a month and ½ later!) I was contacted by Nicole at Extended Stay telling me that some of their extended stay guests were wishing to stay later and that they did not have enough rooms. (I have stayed there before so I knew it was perfect!) ![]() I had tickets to the Rolling Stones in Jacksonville.
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